Client Communications Specialist (CCS) - REMOTE POSITION

Summary: The Communications Specialist is responsible for delivering superior customer service and communication to clients, patients, staff, and referring veterinarians. This role requires excellent judgment and decision-making skills in triaging client calls, scheduling appointments with clinical specialists, and determining appropriate actions. Kindness, care for animals, and respect for clients are essential values in this team-focused department. Responsibilities: Schedule appointments for various Specialty Services using the Cornerstone system Triage urgent calls efficiently and effectively Process referral calls from outside veterinarians and clients Answer phones and direct calls appropriately Respond to internal and external clients in a respectful, friendly, and thorough manner Provide clients with status updates and patient information Maintain a detailed-oriented approach while multitasking in a fast-paced environment Qualifications: Knowledge of medical terminology is preferred Minimum 1-2 years of veterinary medical office experience is required Proficient in computer skills: Microsoft Office, Outlook, Cornerstone EMR system, Alcatel-Lucent Phone system Speed typing skills of 40+ wpm required Ability to provide consistent and exceptional customer service Pleasant speaking voice Articulate, dependable, hardworking, compassionate, and flexible with scheduling Proven experience in a detail-oriented environment Schedule/Shift: 12PM-8PM - Monday, Friday and Saturday 10AM-6PM - Tuesdays 8AM – 4PM - Sundays Days OFF Wednesdays and Thursdays Location: REMOTE This is a REMOTE position, but we are only hiring from the following states for this position: New Jersey Connecticut Florida Maryland Georgia Illinois Massachusetts Pay Range $19—$24 USD Excellence in veterinary medicine since 1910. AMC Offers: A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.