Channel Account Manager I, Service Provider

Reports to: Manager, Account Management Location: Remote US Compensation Range: $66,000 base with an on-target earnings of $110,000 plus equity What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. What You’ll Do: As a Customer Account Manager, you will be a part of a team of sales professionals focused on driving Annual Recurring Revenue growth through cross-selling of additional products and the expansion and retention of the installed products across our customer and partner base. This role is critical in expanding our relationships with customers and partners while helping them deliver industry-leading cybersecurity to their customers through the Huntress platform. This is an individual contributor role focused on net dollar retention through cross-selling and expansion of product usage, gross dollar retention, partner loyalty, customer and partner satisfaction, and everything growth and success after the initial sale. Reporting to the Manager of Account Management, this is a high-impact, high-visibility role. Success in this velocity motion will be measured by expansion and retention metrics, as well as the ability to maintain high levels of activity and deliver outcomes across your customer and partner base. Responsibilities: Achieve assigned quota based on both expansion metrics and renewal rates in a velocity sales motion Work with partners to be a trusted advisor delivering solutions that increase customer and partner satisfaction, grow partner adoption, and deliver exceptional quality service