HelpDesk Support Specialist (CDMX)

Summary: We are seeking an energetic individual to work full-time as a Helpdesk Support Specialist. This is a professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. Responsibilities: Providing exceptional IT Services to TransPerfect employees Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices) Responding to support requests on a daily basis Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment Provide support and resolution for employee/interpreter phone issues, software inst