Senior CDP Operations Manager

Senior CDP Operations Manager Job Description: As a Senior CDP Operations Manager, you will be responsible for supporting and managing client implementations of the CDP platform. You will collaborate closely with internal and client technical teams as they design and enhance integrations and experiences, ensuring smooth execution and operational alignment. This role also involves assisting with training, documentation, and platform enablement to help teams fully understand and leverage CDP capabilities. Qualifications: Bachelor’s degree 2+ years’ experience in a data operations or CDP-related role Ability to communicate effectively with Engineering, Solutions, Product, and Client teams Experience with identity resolution concepts and omnichannel data integrations Experience with database and data modeling across omnichannel inputs and internal systems Knowledge of requirements-gathering techniques and technical architectures Proficiency in SQL, Snowflake, BigQuery and SFTP workflows Strong understanding of ESPs and marketing data environments Knowledge of data architecture, field mappings, and transformation logic Experience with data privacy compliance frameworks (GDPR, CCPA) preferred Responsibilities: Knowledge of how data flows, i.e., where data originates, data transformation, and end stage of data, for documentation purposes as well as research An understanding of database table structures, field mappings, data dictionaries Working with various data sources QC data reporting and/or data visualization dashboards Monitor daily data flows, ensure SLAs, and proactively identify trends or anomalies Analyze and/or triage data issues Research data issues and ensure they are escalated to higher levels if not able to see through to complete resolution Oversee daily execution of CDP processes, including data ingestion, transformation, and activation. Ensure downstream systems receive timely and accurate data.