Service Coordinator (International)

Job Description The Service Coordinator’s purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work through the Service Department, including the managing of tickets, scheduling of on-site technical resources, monitoring of all work on each Service team, holding teams accountable for work not being completed in a timely fashion, and entering new work into the ticketing system for completion by Service. Job Responsibilities Answer incoming calls during shift hours and coordinate support tickets while ensuring coverage and client satisfaction. Triage tickets properly by ensuring contacts, types, subtypes, priority, resource, and detailed ticket summary, etc. are accurate. Adherence to Standard Operating Procedures (SOPs) relating to ticket creation. Coordinate