Deliverability Strategist

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Deliverability Strategists at Klaviyo are critical to the success of our Professional and Enterprise package customers, ensuring a high-quality sending experience through expert guidance, strategic execution, and deep deliverability and product knowledge while contributing to Professional Services operational excellence. Strategists drive customer adoption of best practices through professional communication, timely execution, and strategic insight. This role requires a positive, proactive attitude, the ability to lead with solutions rather than concerns, and the presence to engage executive-level stakeholders with confidence. Deliverability Strategists work directly with Klaviyo customers to understand marketing goals and messaging strategies, build strategic roadmaps, and support both customer and internal teams in achieving business outcomes. Strategists collaborate cross-functionally to ensure customers receive consistent value and strategic support, with a focus on retention and measurable success across their book of business. Duties and Responsibilities Manage an assigned book of business with professionalism and accountability Develop proactive, preventative deliverability strategies based on current industry trends Conduct deliverability audits and performance reviews, linking findings to business impact with clear, actionable recommendations Support customers in resolving issues such as blocklisting, spam traps, or inboxing challenges, framing solutions in business terms Monitor delivery metrics, create data-driven plans, and communicate results in a structured, impact-focused format Quantify improvements in deliverability performance , inbox placement, and engagement metrics through consistent analysis and reporting Handle technical objections with clarity, connecting technical solutions to customer business goals Collaborate across teams to drive adoption of best...