Associate Director, Claims Documentation & Learning

Hi, we're Oscar. We're hiring an Associate Director, Claims Documentation & Learning to join our Claims team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Associate Director, Documentation & Learning role is responsible for assisting in the creation of strategic direction of learning initiatives and knowledge management practices including documenting, analyzing, and improving claims processing workflows, policies, and procedures within the operation. This role is responsible for developing and implementing programs that enhance employee skills, improve operational efficiency, and foster a culture of continuous learning and knowledge sharing. You will report into the Senior Director, Claims. Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote Pay Transparency: The base pay for this role is: $134,136 - $176,053 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: Assist in the creation of a holistic claims training and documentation strategy Deliver claims training strategy inclusive of material creation, feedback to trainees, and adjustments to improve retention and application of the claims training Develop and maintain detailed process documentation, including standard operating procedures (SOPs), work instructions, and guidelines related to healthcare claims processing specifically. Develop and implement a continuous improvement process for all Claims documentation, training and ongoing refresher trainings as well as curriculum improvements Work with internal stakeholders to ensure consistency and accuracy of claims documentation and training materials Create a system t o measure the effectiveness of training programs and knowledge projects in enhancing employee performance Ensure that practices are integrated into daily operations and aligned with business outcomes Build, coach, and lead a team that take tremendous care of our internal and external customers, maintaining or improving culture and employee satisfaction