Service Engineer, Energy Storage

About Redwood Materials Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have. Service Engineer, Energy Storage Position Summary: Redwood Materials is currently searching for a Service Engineer to join as an early member of a new engineering team working on our Battery Energy Storage System product line. You will be responsible for resolving complex technical issues across deployed Battery Energy Storage Systems (BESS). This role supports an Operations and Maintenance (O&M) organization that performs routine monitoring, preventive maintenance, and first-line troubleshooting. Service Engineering serves as the technical escalation path for O&M, owning deep diagnostics, system-level failure analysis, and engineering-driven corrective actions. The Service Engineer ensures safe, reliable, and high-performing asset operation by bridging field operations and engineering, translating operational issues into engineering solutions, and feeding field learnings back into product and system design. This role has the potential of growing into leadership as the team grows. The ideal candidate is highly self-driven, adaptable to a startup environment, and eager to take on both technical and leadership challenges. You’re a leader and a doer, excited about working in a dynamic, fast-paced setting, and want to shape the electrical engineering function within a new department at Redwood. Essential Duties and Responsibilities: Act as the primary technical escalation point for the O&M organization for issues beyond standard operating procedures Define clear handoff criteria, escalation thresholds, and response expectations between O&M and Service Engineering Lead, mentor, and scale a team of Service Engineers providing tier-2 and tier-3 technical support Own investigation and resolution of complex electrical, controls, software, thermal, and system-integration issues Translate field and O&M feedback into actionable requirements for Product, Systems, and R&D Engineering teams Drive improvements in system serviceability, reliability, and maintainability through design and process changes Own advanced service documentation including troubleshooting guides, decision trees, and service bulletins