Senior Customer Success Manager (Middle East)

🌀 The Company Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture. Filigran solutions are now trusted by over 6,000 public and private organizations worldwide. 🎯 The Role We're looking for a Customer Success Manager to join our Customer Success Team and help us guide and grow relationships with our customers across Middle East. Based in Saudi Arabia and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers. 💼 Your Responsibilities Own and manage the full customer journey: onboarding, adoption, training, and renewal Deliver training and carry out missions for customers Build strong, proactive relationships with customers across Middle East Identify and support opportunities for upsell and cross-sell in partnership with Sales Coordinate with internal teams to resolve customer issues quickly and effectively Collect and share customer feedback to improve product and service quality Track success metrics and use data to inform customer strategy and engagement 🤝 Who You’ll Work With You will report to the VP of Customer Success EMEA Work closely with Customer Support Engineers (CSEs), Customer Platform Architects (CPAs), Sales, Product, and Engineering Partner with regional teams to serve a diverse Middle East customer base Collaborate cross-functionally to ensure high customer satisfaction and retention 🧬 Profile We’re Looking For 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or tech 3+ years of experience in the cybersecurity sector, especially threat intelligence Fluent in Arabic and English Based in Saudi Arabia with experience supporting regional customers in Middle East Str ong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available) Excellent communication skills and comfort working in English-first environments Comfortable in a remote, async-first culture Experience with CRM/CSM tools, customer journey tracking, and success metrics 🌱 Why Join Filigran? More than just a job. We’re a fast-growing, global, and fully remote company building open-source cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster. ⭐ What we believe We believe we do work that matters, uniting defenders into a global community to make security more open, resilient & collaborative.