Customer Onboarding Manager, Enterprise

About Kojo It's time to build. Whether it's creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is clear: the construction industry is at the center of solving our biggest problems. We’re making buildings cheaper and easier to build by transforming the way commercial construction companies buy their materials. Join us. Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world. Construction accounts for $10 trillion in global spend annually and we can’t live without its output - our roads, schools, hospitals, and offices. Despite this, there’s been very little innovation over the past 70 years in how materials - which constitute up to 40% of project costs - are bought and sold. This is our opportunity. About the Role Our Enterprise Customer Onboarding Managers own the implementation and adoption outcome for Kojo's largest customers, owning scope, training, and stakeholder alignment from kickoff to go-live. Since early this year, Kojo has been at an inflection point: 600+ leading contractors across North America purchasing over $5B in materials annually on our platform, and entering our next chapter as an AI-first company. Reporting to our Manager of Customer Onboarding, you'll run point on roughly 20 concurrent implementations, working closely with our Solutions Architects, who own the technical ERP integration work during this same onboarding window. You scope it, you run it, you own the adoption. What you’ll own: Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers, as the one person who can speak to the whole relationship instead of simply one piece of it. Scope each engagement's requirements, deliverables, and timeline with customer stakeholders early enough to catch a scope gap before it costs you a go-live date. Sequence every new customer's product training by which persona needs to be live first, traveling in person across North America when the relationship calls for it. Build relationships with every key stakeholder in a customer's organization, from field crews to the exec sponsor, so the relationship doesn't live or die with one cham pion. Track usage against each account's adoption goals, and treat silence, not just a complaint, as a signal to step in. Use AI-assisted analysis of onboarding notes, support tickets, and usage patterns (Claude, Granola, Notion, Gong) to catch customer signals and emerging themes before they surface as a roadmap request or a churn risk. Synthesize recurring customer feedback into themes,, using AI-assisted analysis of onboarding notes and support tickets to catch patterns before they surface as a roadmap request. About You This role hinges on discipline under a deadline and patience with the relationship it's attached to, in equal measure.