Account Manager, Enterprise

Introduction to Demandbase: Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform. As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom. About the role: Account Managers expand and manage customers in order to maximize revenue. The team supports overarching strategy for our customers, as well as general account and project management. Acting as a central hub for our customers, Account Managers work in lockstep with Sellers and Customer Success Managers and partner closely with cross-functional teams to aid in customer value and increase customer investment. What you’ll be doing: Work in lockstep with Sellers to engage with key customer stakeholders, building relationships and aligning the Demandbase value proposition to organizational goals and objectives. Act as a central hub for customers and cross-functional relationships, aiming to drive internal team cohesion, increased value for our customers, and maximize Demandbase revenue. Compile and present proposals and strategic recommendations that lead to expansion via upsell and cross sell opportunity identification. Account planning with Sellers, Customer Success Managers and Advertising Campaign Strategists to execute on annual and quarterly OKRs (objectives and key results), addressing areas of opportunity and need across large enterprise accounts and coordinating an approach to executing account plans. Work closely with the Customer Success team on strategic account expectations , ensuring the accounts are fully engaged, seeing value in our solutions, and socializing success internally. When appropriate, organize, schedule and lead customer calls as a dedicated partner to Sales and CSMs.