Chargeback Associate (Asociado de Contracargos) - Mexico City (Hybrid)

Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale. Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices. We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas. What you'll do We're looking for a Chargeback Associate to join our operations team and ensure a seamless, compliant, and highly efficient dispute resolution process. You will play a critical role in managing the end-to-end chargeback lifecycle, safeguarding Clara's financial integrity while delivering a fair and transparent experience for our customers. Execute and manage the registration of national chargebacks in DDR and international chargebacks utilizing MasterCom and Mastercard Connect. Process and resolve ATM withdrawal clarifications and disputes initiated through our internal ticket management systems. Act as the primary owner of the controversy database, maintaining meticulous control, administration, and organization of all dispute records. Define, categorize, and resolve clarifications for unrecognized charges, applying the appropriate chargeback reason codes with precision. Leverage your deep knowledge of the full chargeback cycle—from the issuer view through pre-arbitration, arbitration, reason codes, and final case closures—to resolve disputes efficiently.