Sr. Specialist - On-site End User Support

Team: Security & Corporate Tech | Workspace Technology & Services | Service Management Location: Portland In Short Following the successful integration of our Global Service Desk (GSD) handling foundational Level 1 requests, we are elevating our on-site Tech presence. The On-Site End User Support Sr Specialist serves as the primary escalation point for the GSD and the face of Workspace Technology & Services in our offices. This role shifts away from high-volume, L1 ticket resolution. Instead, it is a proactive, problem-solving, and high-empathy role focused on complex technical challenges (Level 2+), seamless walk-in support, and flawless A/V event execution. You thrive on technical curiosity and prioritize the user experience, ensuring every team member leaves with a solution and a positive experience. “You are the person people go to when the manual