Professional Services Subject Matter Expert

Realize your potential by joining the leading performance-driven advertising company! You will be an essential pivotal engineer within the advertiser professional services tech solutions group, leading at least one area of expertise as the highest level of technical escalation and management, owning it end-to-end. To thrive in this role, you'll need: 3+ years of experience in 2nd level support / 1+ years of experience in 3rd level support. Advanced technical orientation and understanding - familiarity with architectural design and flows, relations between frontend and backend services, reading code. Proficiency in troubleshooting methodologies - web, DB, analytics, APIs/SDKs, logs. Ability to analyze operational data and provide actionable insights. Project management capabilities - time management, activity tracking, progress and insights reporting. Excellent written and verbal skills in English - technical summaries, training material, emails, face-to-face meetings. Service quality awareness and empathy. AI and automation experience, mainly around support flow automation and knowledge content creation - significant advantage. Bonus points if you have: Experience with ad-tech (particularly advertiser side). Innovative thinking. How you’ll make an impact: As a Professional Services Subject Matter Expert, you’ll bring value by: Perform in-depth troubleshooting of the most complex support issues in your SME area/s, requiring expert understanding of Taboola features and architecture. Be an escalation point for burning issues within and outside your primary SME area/s. Provide assistance and consultation to lower level support teams, as well as other groups that see you as the go-to-person. Analyze operational aspects of your SME area/s and share actionable insights with top management. Preferably use AI for faster and higher quality results. Create and provide training and knowledge material - new feature introduction, troubleshooting methodologies and tools, technical summaries, courses and quizzes creation. Preferably use AI for faster and higher quality results. Interact with our NPI (new product introduction) Specialist for logistical aspects related to new fea tures.