Platform Operations Specialist

LeadX Pro is an elite club of multi vertical media buyers within ecommerce, leadgen, igaming, nutra, and dating. Being a team of dedicated professionals who thrive on delivering exceptional results for our clients, we set the tone and are at the forefront of innovation in media buying. The team are – highly trained, proactive and international – and the media buying department are capable of creating growth anytime, anywhere. We believe in the power of media buying to generate successful campaigns, drive engagement, and ultimately, boost successful collaborations. Our inclusive and dynamic work environment fosters innovation, learning, and growth. Join us as an Platform Operations Specialist and play a crucial role in expanding this vertical: WHAT WE WOULD LIKE YOU TO TAKE CARE OF Leading the operational oversight of our entire advertising execution process, ensuring smooth delivery and performance across Meta. Troubleshooting delivery issues across ad platforms, swiftly diagnosing root causes—from creative rejections to API failures—and ensuring minimal disruption to client performance. Investigating new issues as they arise due to frequent publisher changes, policy updates, and ecosystem shifts—staying one step ahead of what's broken and why. Collaborating closely with our Product team to shape the tooling, automations, and workflows that power our production and operations—your insight will drive efficiency at scale. Partnering with Customer Success and Support to triage incidents, provide clarity on issue impact, communicate realistic resolution timelines, and maintain a high standard of customer communication throughout. Managing offshore operations teams with confidence and clarity, ensuring consistent quality, alignment, and operational excellence across time zones. WHAT WE WISH YOU’D BRING WITH Experience in managing digital platform operations. Knowledge of Artificial Intelligence (AI) tools and their application to digital marketing, workflow automation, content generation, and data analysis. Advanced knowledge of Meta Business Suite and Meta Ads Manager for campaign creation, optimization, and performance analysis. Experience in managing Meta Business Manager (BM), advertising accounts, Pages, Pixels, Catalogs, assets, user permissions, and account access management. Knowledge of performance monitoring and management tools (e.g., Google Analytics, Dynatrace, Splunk). Basic technical skills (e.g., API management, cloud computing, CRM systems). Problem-solving skills and incident management expertise. Excellent communication skills and ability to work in cross-functional teams. Focus on continuous improvement and technological innovation.