Senior Manager, Onboarding (high-touch customers)

About Pleo Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We're looking for a Senior Manager, Onboarding to join our Customer Experience team at Pleo!. In this role, you'll lead the strategy, operating model, and team responsible for onboarding Pleo's largest, most complex, and strategically important customers. You'll ensure enterprise customers move from contract signature to successful implementation, adoption, and measurable value through a structured, relationship-driven onboarding experience. You'll lead a team responsible for complex customer program that may involve multiple business units, entities, countries, technical integrations, senior stakeholders and change-management requirements Who you’ll be working with and reporting to You'll report to our Director, Customer Success and work closely with leaders and team across customer success and support, sales and account management, product, and others. You'll lead a team of 4 enterprise onboarding managers responsible for delivering high-touch onboarding programs to Pleo's largest customers. What you’ll be d oing As a Senior Manager, Onboarding you will: Lead the team and the strategy: Set the strategy for onboarding our biggest, most complex customers, and lead the team that delivers it. Manage and grow a team of Enterprise Onboarding and Enablement Managers. Give them clear goals around customer outcomes, quality, and time-to-value. Run the end-to-end onboarding model: from discovery and implementation planning through configuration, integrations, enablement, go-live, and handover to Customer Success. Build relationships that matter: Build trust with senior stakeholders, CFOs, finance leaders, transformation leads, IT leaders, and executive sponsors. Keep every onboarding conversation focused on business value, not just technical delivery.