CPaaS FinOps Lead

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO Braze is seeking an experienced and dedicated CPaaS FinOps Lead for our growing portfolio of Messaging solutions, including SMS, MMS, RCS, and others. In this dynamic role, you will work with the Product Vendor Management team, and collaborate with key stakeholders across Sales, Pricing, Product Management, & Partnerships to ensure Braze stays profitable and competitive. Key Responsibilities: Ownership of our vendor contracts and relationships with our SMS/MMS, RCS, Email, and WhatsApp vendors Analyze and maintain pricing and cost data sheets and recurrently produce up-to-date cost sheets based on changing prices. Constantly reevaluate prices, competitive trends, margins, and customer volumes to ensure we have the most competitive rates in each region and product line Maintain product cost bottom line, negotiation with vendors on customer bespoke pricing requests to ensure selling strategies ensure maximization of Gross Profit & drive growth Support pricing input to Client RFPs and customer bespoke pricing requests Generate cost and product price-related reporting data to support decision-making Stay inform ed and up to date regarding different SMS & RCS product offerings, pricing trends, and industry changes WHO YOU ARE Excellent interpersonal and communication skills including the ability to effectively communicate with the relevant internal stakeholders Exemplary analytical skills with the ability to accumulate, organize and assimilate large amounts of information & data Ability to own your own work and drive tasks independently to accomplish end results Strong data analysis experience / advanced knowledge of analytical tools (looker, excel,...