Customer Success Manager - Rockerbox

Who We Are DV is the leader in digital performance solutions, helping our advertiser and agency partners Verify the quality of their digital campaigns, Optimise to improve performance and Prove that they’re achieving their business outcomes, through unbiased 3rd party data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, agencies, publishers and digital ad platforms. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com. DV Rockerbox is seeking a Customer Success Manager to own client relationships and ensure customers achieve measurable success with our platform. You will partner directly with senior marketing leaders, guiding them from onboarding through adoption, growth, and renewal. This is a highly visible, client-facing role that requires strong prioritization skills, the ability to manage escalations constructively, and a proactive drive to help customers get the most from our product. CSMs at DV Rockerbox operate at the intersection of strategy, analytics, and execution. You’ll help customers leverage our unified measurement platform to reach goals ranging from strategic budgeting to channel optimization, while keeping adoption and outcomes at the center of every engagement. What You’ll Do Own end-to-end client relationships, leading onboarding sessions, platform walkthroughs, status calls, and executive-level conversations. Drive product adoption by connecting platform capabilities to customer goals and embedding Rockerbox into day-to-day decision making. Guide customers through challenges and escalations with a solutions-oriented approach, preserving trust while aligning on next steps. Manage competing priorities and workloads by applying structure, time-boxing, and focus to keep momentum across multiple accounts. Provide structured product feedback and partner with Product, Engineering, and Support to improve customer outc omes.