Senior Institutional Coverage

Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape. Impact You will create an open financial system and enable decentralized networks to flourish. The largest financial institutions from Wall Street to Silicon Valley and around the world will turn to you for the best market prices and insights into the crypto industry. You will become the expert on crypto industry trends and market movements. You will be responsible for developing a deep understanding of the client segment, including client dynamics & challenges, needs from the sales team, as well as a working knowledge of the products and solutions that are a focus within that client segment. You will also play a critical role in helping understand data and digital components, measuring the success of our marketing outreach, understanding trends, and tying marketing engagement to the growth of our business. Responsibilities Significantly grow our Institutional business by scaling the number of clients and revenue Managing and servicing a list of designated clients, or your ‘Book of Business’, as their primary point of contact. This includes: Inbound inquiries from the Client segment as well as working with the sales teams on converting outbound leads Building long-term relationships with your clients and provide ongoing relationship servicing current clients to enable up-sell / cross-sell opportunities and ensure they are satisfied Demonstrate a proactive mindset, constantly thinking ahead and anticipating client needs and/or concerns, while keeping their business goals top-of-mind Contribute to the planning and implementation of the client segment in designated region and execute the business strategy surrounding it Understand the product offerings in the marketplace and assess the activities of our competitors to proactively satisfy and retain our clients Assess client satisfaction and extract key business needs/issues Achieve quarterly target metrics and KPIs established by management Align with leadership regularly to discuss and optimize strategy and share customer feedback across functions Required...