Customer Support Specialist, French (Weekend Shift)

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Dublin, Ireland (Hybrid: 3 days p/week in office) The role: Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and our growing PE team is based in our Dublin office, which has quickly become a thriving hub for our EMEA operations. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for French-fluent Product Experts who are passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo. You must be able to work weekends, available shifts include: Tuesday to Saturday or Sunday to Thursday. Working hours will either be: 7am - 3pm or 9am - 5pm How you will make a difference: Develop an in-depth knowledge of the Klaviyo platform Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies Diagnose software issues and resolve escalated customer complaints engage using established processes Provide support & guidance on non-technical related questions (e.