Director, Product Management - Expansion, Retention & Payments

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we’re looking for SurveyMonkey is seeking a strategic and data-driven Director of Product Management to lead our global Billing & Payments and PLG (Product-Led Growth) Expansion organizations. This is a high-impact leadership role responsible for the financial engine of our self-serve business and a critical bridge to our enterprise motions. In this role, you will hold a dual mandate: Billing & Payments: Oversee our global payments platform, optimizing checkout conversion, subscription renewals, and fraud/risk management. Expansion & Retention: Drive the PLG strategy for self-service retention, account expansion, and seamlessly connecting high-value product users to our SME and Enterprise sales teams. You will manage and mentor a talented team of Product Managers and partner closely with cross-functional executives across Engineering, Finance, Sales, and Growth to drive SurveyMonkey’s revenue goals. What you’ll be working on Manage, mentor, and scale a high-performing team of Growth and Payments PMs to deliver against key company-wide revenue priorities. Own the PLG Expansion Strategy by defining and executing the roadmap for self-service upgrades, cross-sells, and seat expansion to maximize customer lifetime value (LTV) within the self-serve base. Build the Self-Serve-to-Enterprise bridge by designing and optimizing Product-Qualified Lead (PQL) funnels. Ensure a frictionless handoff of high-value, high-usage self-serve accounts to the SME and Enterprise sales teams. Drive Global Retention and own the en d-to-end subscriber retention lifecycle. Develop product interventions, win-back strategies, and tailored experiences to minimize churn and maximize Gross and Net Retention Rates (GRR/NRR). Direct the roadmap for a scalable, compliant, and flexible global payments platform that supports modern monetization, pricing/packaging innovations, and complex enterprise billing structures.