Junior IT Support Analyst

Crossjoin Solutions, founded in 2009, is a Portuguese IT company serving over 30 clients across Europe, Latin America, and North America. Through our services, we support tens of millions of consumers in numerous countries worldwide.. We provide consulting services across a broad range of sectors reliant on information systems, including banking, insurance, healthcare, automotive, finance, and telecommunications. Our expertise covers end-to-end performance optimization, enterprise testing, major incident troubleshooting and resolution, full-stack architecture advisory, continuous integration, deployment acceleration, and infrastructure managed services. You will be integrated in our Academy! At this Academy, you will be challenged with intensive training, both theoretical and in realistic labs, so you can be ready for Crossjoin's projects. Here, you’ll not only sharpen your technical abilities but also refine your soft skills, preparing you to face real-world challenges. Responsabilities: User Support: Provide first-level technical support for hardware, software, and network issues reported by colleagues. Onboarding & Offboarding: Set up user accounts, configure and deploy hardware/software for new employees, deactivate accounts, and collect equipment for departures. Basic Network & Server Maintenance: Assist senior IT staff in monitoring network performance, checking logs, and supporting evolving infrastructure needs. Documentation & Internal Guides: Create and update guides and documentation for resolving frequent IT issues. Security & Incident Support: Act as the first responder to security or suspicious activity reports; facilitate information gathering and escalation. Scripting & Automation: Maintain and write basic automation scripts (e.g., with Python) for repetitive tasks. Internal Tool Support: Troubleshoot user-reported issues, apply minor updates, and ensure smooth operation of internally developed tools. Requirements: Bachelor's degree in Computer Science Minimum 1 year of proven experience in an IT field Hands-on experience with first-line technical support Involvement in projects related to system administration, networking, or IT security Resilien ce in problem-solving and pressure situations Autonomy and responsibility Strong organizational and time management skills Effective communication skills Technical Skills (required or willingness to learn) Operating systems: Windows, Linux, MacOS Networking: Basic understanding (TCP/IP, VLANs, firewalls, switches, WiFi) Virtualization concepts Containerization: Docker, Kubernetes (fundamentals) Databases: Postgres, MySQL Security fundamentals: VPN, firewall, SIEM, monitoring Nice to Have Programming: Python, Terraform, Docker, Kubernetes, Node.js (TypeScript) Google Cloud Platform (GCP) exposure (VertexAI, Cloud SQL, etc.