IT Operations & Client Connectivity Specialist

About Wisdom Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists’ time in-office, and their bottom line. Coming from a fresh $21M Series A round of funding we are looking for exceptional candidates to help us build a category-defining company. Wisdom has employees across the US. Position Overview Wisdom is seeking a proactive, client focused IT Operations & Client Connectivity Specialist to lead the technical deployment and ongoing support of remote connectivity solutions for our dental practice clients. This role is much more than a traditional help desk position. You will serve as the technical owner of each client's connectivity journey, partnering with dental offices, their local IT providers, internal onboarding teams, and engineering to ensure every practice has a secure, stable, and reliable connection to our remote workforce. From initial implementation through post go live support, you will manage technical projects to completion, troubleshoot complex connectivity issues, coordinate with multiple stakeholders, and provide an exceptional client experience. As Wisdom continues to scale, this role will play a foundational part in building and supporting our remote access infrastructure for hundreds of dental practices nationwide. Key ResponsibilitiesClient Implementation & Technical Onboarding Lead the technical onboarding process for new client implementations. Coordinate directly with dental offices and their IT providers to establish secure remote access. Configure, validate, and troubleshoot VPN, TS+, Splashtop, remote desktop, and network connectivity. Complete technical implementation checklists before practices are approved for go live. Perform end to end validation including connectivity testing, software access verification, scanning, clearinghouse testing, and remote session stability. Client Connectivity Support Serve as the primary technical owner for client connectivity issues after implementation. Troubleshoot remote access failures, VPN issues, authentication problems, hardware failures, printer and scanner connectivity, and workstation performance. Resolve technical issues from intake through resolution while providing regular status updates to internal teams and clients. Escalate complex issues appropriately while maintaining ownership of communication and follow through. Cross Functional Collaboration Partner closely with Client Onboarding, Operations, Product, Engineering, Revenue Specialists, and Customer Success teams. Coordinate directly with third party IT vendors to resolve office infrastructure issues.