Manager, Technical Solutions Management

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. What You’ll Do: The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development. About the role: We are on the search for a remarkable Manager of Technical Solutions Management (TSM) who shares our passion and has an understanding of GPU infrastructure and AI Applications to join the team. This critical leadership role will oversee the TSM function, which is responsible for managing technical relationships with strategic customers, defining and delivering on technical requirements, and driving the execution of complex programs from concept to successful completion. This position reports directly to the Director of Cloud Platform Support, is global in scope, and will work closely with leaders across Solutions Architecture, Support, Sales, and Product Engineering teams. In this role, you will: Lead the TSM function within CoreWeave by building, leading, and focusing on hiring top talent and fostering their growth to ensure they excel as the primary technical advocates for CoreWeave’s most strategic customers Collaborate across functions, working closely with leaders in Solutions Architecture, Support, Sales, and Product Engineering to e levate and enhance the CoreWeave customer experience Directly engage and collaborate with key customers to understand their AI workloads, pain points, and future requirements to continuously improve our service offerings Define and monitor key performance indicators (KPIs) to evaluate program success and effectiveness through leveraging multiple insights.