Sales Development Manager - East

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. RESPONSIBILITIES Hire, onboard, and develop exceptional SDR talent Build & iterate on a data-driven Outbound & Inbound strategy Foster a winning culture of high accountability and performance Motivate the team through lucrative incentives and contests Uplevel SDRs and help them grow into our future AEs and managers Report on SDR KPIs to ensure that KPIs and SLAs are hit daily Partner cross-functionally with Marketing, Revenue Operations, and Sales on key initiatives QUALIFICATIONS 2+ years of sales / SDR leadership experience in a high-growth technology company Located in the NYC Area and willing to commute to the office up to 3x per week (Monday, Wednesday, Friday) Deep understanding of modern SDR processes and tools such as Gong, LinkedIn Sales Nav, 6sense, Zoominfo, etc. Experience executing an outbound multichannel strategy and optimizing playbooks Consistent track record of exceeding quota while both leading a team and as an individual contributor Strong analytical experience with experience managing pipeline goals and forecasting Experience partnering with AEs, Marketing, and RevOps to align on ICP, messaging, internal processes, etc. Perks & Benefits: We offer Cresta em ployees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs Flexible vacation time to promote a healthy work-life blend Paid parental leave to support you and your family Monthly Gym & Phone allowance Work from home office stipend to help you succeed in a remote environment Lunches and dinners included for in-office employees via Grubhub