Corporate Systems Support Specialist, Americas

Corporate Systems Support Specialist, Americas Reports To: IT Operations Manager, Corporate Systems Location: NYC Global HQ (New York, NY) Who We Are DoubleVerify is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Built on best practices, DoubleVerify solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery, and audience quality across campaigns to drive performance. Since 2008, DoubleVerify has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best-in-class solutions across the digital ecosystem that help build a better industry. Overview Reporting to the IT Operations Manager, Corporate Systems and based at DoubleVerify's NYC Global HQ, the IT Support Engineer, Americas is the face of IT for our New York office and the owner of end-user hardware across the region. This is a high-visibility role at the heart of HQ — you're the person employees turn to when technology gets in their way, the technician who keeps the room running during a town hall, the welcoming first point of contact for every new hire's day one, and the trusted partner senior leaders rely on to make their tech fade quietly into the background. If you love hands-on troubleshooting, take pride in clean device logistics, and thrive in an environment where every day brings something new — a stage-managed all-hands one hour, a deskside fix the next, a Slack ping from an exec the hour after — this role is built for you. You'll own end-user devices and shared equipment across the Americas, drive every request to resolution within SLA, and work side by side with a global Corporate Systems team across EMEA and APAC — learning from senior engineers and contributing to a service that quietly powers a public company. Key Responsibilities Deliver hands-on deskside support at NYC Global HQ — serve as the primary onsite technician for hardware, software, networking, and peripheral issues across every department in the building. Run AV for live events at NYC Global HQ — set up, operate, and troubleshoot AV for all-hands meetings, town halls, executive briefings, and company events; serve as the technical lead behind the scenes for live productions at HQ. Deliver white-glove support to C-level executives and senior leadership — provide rapid, discreet, and reliable resolution of technology needs for the executive team across devices, conferencing, and collaboration tools.