Network Administrator (Remote)

Job Description: The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction. Job Responsibilities: Proactive Monitoring & Alerts Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts). Ensure alerts are actionable, efficient, and tied to measurable KPIs. Proactively address recurring issues to minimize escalations and maintain high service standards. Mentorship & Escalation Support Serve as a Tier 3 escalation point for technicians, engineers, and operat