Customer Service Representative - Haslet

About ITS Logistics Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do. At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals. We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com The Position: We are seeking a detail-oriented and customer-focused Account Specialist to support our growing eCommerce-driven 3PL operations. This role serves as a key liaison between our warehouse operations, clients, and internal stakeholders—including Client Success Managers (CSMs)—ensuring exceptional service delivery, accurate communication, and operational excellence. The ideal candidate thrives in a fast-paced environment, is highly organized, and has experience handling multi-channel communication, billing, KPI tracking, and client account support. Primary Duties: Client Communication & Support Serve as the primary point of contact for assigned client accounts • Communicate professionally via email, phone, ticketing systems, and internal platforms • Partner closely with Client Success Managers (CSMs) to ensure alignment on client expectations and service delivery • Proactively provide updates on orders, inventory, exceptions, and service issues • R esolve client inquiries, escalations, and discrepancies quickly and effectively Operations Coordination Collaborate with warehouse teams to ensure timely order processing, fulfillment, and shipping • Investigate and resolve order issues, inventory discrepancies, and returns • Ensure accurate and timely data entry in Warehouse Management Systems (WMS) and related platforms Billing &...