Digital CX Specialist

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Digital CX Specialist to our Business Transformation team in Brazil! As a digital channels specialist, your main goal is to provide achievable insights and action plans for FAQ and Email automation channels based on a critical analytical sense to improve both performance and experience. Be aware of the related teams' processes, the business rule, projects, and the product itself to make a good cause and effect analysis for the metrics, solve and predict any issues and help users through the Help Center. YOUR IMPACT Focus on the user experience through digital channels. Provide deep-dive analyses to support UX Writing guide in constructing, optimizing, editing, and creating articles in the FAQ. Manipulate data to help with decision-making and bring improvement insights for the FAQ and Email automation. Improve processes for the Customer Experience metrics performance, especially on the FAQ and Email automation channels. Act as a cross-channel specialist and have a data vision to propose improvements and innovations for the Help Center. Be proactive to establish good relationships with connected areas to predict, solve and understand the actions and issues. Work with the technology team to solve product errors and implement improvements for digital channels. Understand and work with the Zendesk tool. Live the mission: inspire and empowe r others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. WHO YOU ARE For candidates residing in São Paulo, the role follows a flexible model.