Customer Support Analyst

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge Provide ongoing product support, troubleshooting, and pragmatic solutions for complex and critical customer issues. Support OneTrust customers using strong communication, troubleshooting, and platform knowledge. Work within the Professional Services team to deliver an excellent customer experience. Your Mission Take support cases from the Level 2 or 3 support queue and work with customers to troubleshoot and resolve issues. Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress. Collaborate across OneTrust, including with Product teams, to troubleshoot issues, identify root causes, and provide solutions. Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform and supporting technologies through office hours, release training, and ongoing learning. Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications. Contribute to the OneTrust support community by creating knowledge articles and driving process improvements. Work independently to manage time and commitments while meeting agreed performance levels. You Are A hardworking and determined individual focused on providing a great customer experience. Able to build rapport with customers and stakeholders. An independent worker who can s olve complex customer problems creatively. Your Experience Includes Degree, higher education qualification, or 1–5 years' work experience in a similar role. Demonstrated experience working with the OneTrust Privacy platform, or relevant technical skills such as HTML, CSS, JavaScript, React, APIs, and integrations. Ability to learn rapidly and master the OneTrust Privacy platform. Complex analytical problem-solving skills.