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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As an Associate Technical Success Manager (TSM) at New Relic, you will play a foundational role in nurturing technical relationships with customers, supporting their initial adoption and understanding of our platform. Your position is crucial in facilitating smooth onboarding and providing essential knowledge to drive platform utilization. What you'll do Customer Adoption: Support technical onboarding: Assist customers in integrating New Relic within their cloud environments, ensuring they begin to realize platform value. Conduct fundamental training sessions: Help develop educational resources and introductory training that explain core functionalities and benefits. Activity Management & Relationship Building: Monitor and contribute to Mutual Activity Plans: Track customer progress and provide basic insights into observability tool usage. Interact with technical stakeholders: Work closely with stakeholders to understand initial goals and align platform use to support their objectives. Value Communication & Updates: Partner with customers to develop business cases for expansion and quantify solution impacts through regular reporting. Present platform capabilities and create new content; provide training to customers for ongoing proficiency. This role requires BS or equivalent experience: Computer Science or Computer Engineering Certified or equivalent experience in Cloud technology (AWS, Azure, or Google Cloud Platform) Cloud-Native Foundation: technical knowledge of modern tech stacks, including Cloud, Containers, and Kubernetes (EKS, AKS, or GKE). Familiarity is desirable with at least one programming language (Java, PHP, Ruby, Node.js, Python or SQL scr
ipting for initial integration support and optimization. At least 1 year of experience in a customer-facing role within SaaS or tech sectors Skilled in communicating technical concepts clearly and building strong relationships. A proactive attitude toward problem-solving and customer success. Excellent analytical and problem solving skills
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게시일 2026. 7. 7.