Senior Site Reliability Engineer (SRE)

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week. Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.” About You: You have experience building and maintaining stable infrastructure at scale. You can reason about systems — their edge cases, failure modes, and life cycles. You’re excited about setting the technical agenda and coming up with novel, broad ideas. You regularly keep up with the newest AI advancements in the realm of Observability & Monitoring, and experiment with emergent ways of work. You can debug complex issues across the entire stack. You’re opinionated about the tools and frameworks that work best. You enjoy building for other engineers equally, if not more, than building for a customer. You know what a good SLA looks like, and can teach others how to spot one. What skills do I need? You have 5+ years of experience working with open source Observability tools (e.g. LGTM stack) You have hands-on experience instrumenting distributed systems using OpenTelemetry and managing metrics pipelines with Prometheus at scale. You have hands on experience developing and distributing Claude Skills, Gemini Gems, or any other generic AI processes and are able to iterate on their efficacy You have experience working with time-series data, ideally using promQL You can pick up new languages/frameworks with ease. W e currently run Go and Typescript services on Kubernetes. You can communicate as well as you can code. You understand the value of discussion and work best in a team that champions clear and frequent communication. Key Responsibilities: Mentor and evangelize on observability best practices, SLIs/SLOs, and reliability culture across engineering teams.