Senior Manager, Product Quality Oversight

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart's Product Quality team is responsible for answering a critical question for Upstart Bank: how do we know our lending products are working correctly, every day, for every borrower? The team provides independent first-line quality oversight across lending products and servicing experiences, evaluating whether product outputs, disclosures, credit decisions, and customer-facing workflows are operating as designed and in accordance with regulatory requirements. As the Senior Manager, Product Quality at Upstart, you will build and lead a newly formed product quality function within a newly chartered OC C-regulated bank. This is a highly visible greenfield leadership role responsible for designing the operating model, quality methodologies, governance processes, and team structure that will support ongoing quality oversight across Upstart's lending products.