Customer Success Manager

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. Overview: You will be a key member of the Account Management team responsible for client satisfaction by providing exceptional service, thought leadership and execution. The Account Manager will be the lead customer facing contact with the client and will be responsible for helping to plan, develop and execute our clients’ marketing strategies. What you will do: Assume a leadership role in a cross-functional team including Client Solutions, Analytics, Operations, and Implementation of Web Site, Email and Customer Data Platform optimization. Act in a client-facing capacity to lead the direction, communications, and outcomes across the teams. Assist sales and senior management in the scoping of solutions for clients resulting in programs, which support the client’s business objectives and position the relationship for success. Manage the delivery of scoped services for clients, coordinating efforts across the internal operational teams ensuring timeliness and quality at each step.