Director of IT Innovation & AI

About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the Role The Director of IT Innovation & AI is a senior leadership position within the Corporate IT organization, responsible for driving the adoption of emerging technologies and artificial intelligence across enterprise IT infrastructure, operations, and services. This leader champions a culture of continuous improvement and experimentation — ensuring the organization is modern, governed, and AI-ready. They partner closely with IT operations, infrastructure, security, and business stakeholders to identify where AI and modern tooling can reduce friction, improve reliability, and unlock new value, while owning the IT security controls and compliance programs that intersect with Corporate IT. Duties and Responsibilities: AI, Innovation & Modernization Define and own the IT innovation roadmap; build a structured framework for ideation, piloting, evaluation, and scaled deployment Lead AI-powered initiatives across IT operations including AIOps, intelligent helpdesk, infrastructure optimization, and engineer productivity tooling Identify automation opportunities across IT workflows, service delivery, and support; establish AI governance practices covering responsible use, model oversight, and data handling Drive modernization programs spanning cloud-native tooling, platform consolidation, ITSM, and self-service IT capabilities; lead platform and vendor evaluation in partnership with architecture teams Set technology standards and architectural principles for Corporate IT; represent IT in enterprise technology governance forums Security, Risk & Compliance Ensure security controls for IT-managed systems and platforms including endpoint, corporate email, productivity tools, and network infrastructure are hardened, monitored, and aligned to security standards Own IT General Controls (ITGCs) across access, change management, and operations; maintain audit-ready documentation and proactively address control gaps