Customer Service Specialist

As a Customer Service Specialist, you are more than an order processor; you are a vital link in our global mission. By managing the end-to-end commercial lifecycle, you ensure our groundbreaking technologies reach customers and distributors worldwide with precision and speed. Your work directly impacts our ability to support life-changing research by providing a seamless, high-performance experience for the scientific community. This role is remote, 100% work from home What you will be doing- Order Management Process inbound purchase orders (direct and distributor) in ERP (Oracle) and CRM (SFDC) Validate PO accuracy against pricing, terms, and product configuration, and process orders within defined SLA Manage order modifications, cancellations, and backlog (or backorder communication) Support end-of-quarter (EOQ) volume surges with elevated responsiveness and availability </ul