Operations Agent - Back Office

Client Support: Provide VIP concierge and travel services, from booking luxury experiences to special gifts. Request Management: Oversee premium and call center requests, ensuring quick and effective solutions. Client Communication: Maintain proactive, clear communication with clients. Email & Call Management: Direct incoming communication to the appropriate teams. CRM & Data Management : Keep client data and service history up to date in the CRM system. Team Support: Assist other teams during busy times or holidays. Vendor & Partner Relations: Build strong partnerships to deliver high-quality services. Research & Solutions: Find top solutions for unique client needs.