Site Reliability Engineer II (NGPOS Operations Support)

Position Overview We are seeking a hands-on Site Reliability Engineer II to support a next-generation Point of Sale (NGPOS) platform in a highly visible production environment. Unlike traditional SRE roles focused primarily on automation or platform engineering, this position emphasizes production reliability, incident leadership, operational excellence, and engineering support . The ideal candidate will lead major incident response efforts, drive Root Cause Analysis (RCA), improve system observability, and collaborate closely with Software Engineering, Platform Engineering, Infrastructure, and Business Operations teams to enhance overall platform reliability. This role is ideal for someone who enjoys solving complex production issues under pressure while contributing to long-term engineering improvements. Location: Blue Ash, OH (Cincinnati) – Onsite (5 Days/Week) Employment Type: W2 – Contract-to-Hire Duration: Full-Time Work Authorization: Permanent Residents only. Must be able to co