Counsel, Policy Manager

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Councel, Policy Manager About the job This position is needed to enable Twilio’s Government, Policy and Regulatory Affairs Team in APJ to manage the increasing regulatory work and to support the businesses’ aims in the region. You are the right person for the role if you like the challenge of supporting a fast growing company that is innovating in the world of communications and technology. You will support Twilio in understanding and fulfilling its telecommunications regulatory compliance obligations in various countries within the APJ region. The ideal candidate for this role is someone who not only understands the regulatory landscape but also understands the practical obstacles of implementing compliance in a complex technological ecosystem, has experience working cross-functionally to overcome those obstacles, and enjoys the challenge of it all. Responsibilities In this role, you’ll: Own and drive regulatory advisory workstreams, providing strategic guidance on how evolving laws impact Twilio’s products, services, marketing initiatives, and customer communications. Partner closely with Product, Engineering, Commercial, and Go-To-Market teams to assess risk, shape compliant approaches, and help teams ship with confidence. Lead proactive regulatory projects, identifying upcoming reforms, planning for change, and helping the busi ness prepare for new requirements with clear, actionable plans. Provide support across additional practice areas as needed, including cyber and privacy workstreams, and reviewing, drafting, and supporting a broad range of regional priorities.