Senior Product Designer, Payments

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s AI Experience Platform (AIXP) team is building the next generation of AI-native product experiences that transform how borrowers interact with their finances. Within this pillar, the team partners closely with Payments and Borrower Experience to design intuitive, trustworthy interactions across both traditional interfaces and emerging conversational surfaces. As a Senior Product Designer on this team, you will lead the design of AI-powered payment experiences that directly impact borrower financial health. You will bridge platform capabilities and real user needs, shaping how borrowers make, manage, and recover payments through both UI and conversational interfaces. How you’ll make an impact Design end-to-end payment experiences across web interfaces and conversational AI agents, ensuring consistency and clarity across interaction modes Translate complex payment workflows (e.g.